Privacy Policy

Last Updated: September 23, 2026

This Privacy Policy describes how FLOOKIER, operated by Shijiazhuang Yuzhou Network Information Technology Co., Ltd. ("FLOOKIER," "we," "us," or "our"), collects, uses, discloses, stores, and otherwise processes your personal information when you visit our website, use our services, make a purchase, communicate with us, or otherwise interact with FLOOKIER.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Contact Information

This may include:

Name
Billing address
Shipping address
Email address
Telephone number

Order and Transaction Information

When you make or attempt to make a purchase, we may collect:

Products purchased or viewed
Order number
Order value
Shipping method
Billing information
Payment status
Refund information
Return information
Transaction history

Payment card information may be processed directly by authorized payment processors. We do not necessarily receive or store your complete payment card details.

Account Information

If account functionality is available, we may collect information such as:

Username
Password or authentication credentials
Saved addresses
Order history
Account preferences

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Products viewed
Time spent on pages
Click activity
Shopping cart activity
Checkout activity
Approximate geographic information derived from IP address
Cookie and similar technology identifiers

Customer Service Information

When you contact us, we may collect:

Your name
Email address
Telephone number
Order number
Correspondence with our customer service team
Photos or videos you voluntarily provide
Information relating to a return, refund, damaged item, or customer service request

Marketing and Advertising Information

Depending on your choices and applicable law, we may collect information relating to:

Marketing preferences
Advertising interactions
Email engagement
Website behavior
Referral sources
Campaign identifiers
Device or browser identifiers

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from several sources.

Information You Provide Directly

We collect information when you:

Place an order
Create an account
Subscribe to marketing communications
Contact customer support
Request a return or refund
Participate in a promotion
Submit information through our website

Information Collected Automatically

We and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools to collect information about your interaction with our website.

Information From Third Parties

We may receive information from third parties that help us operate our business, including:

Shopify and ecommerce service providers
Payment processors
Shipping and logistics providers
Analytics providers
Advertising platforms
Fraud prevention providers
Customer support providers
Marketing technology providers

Information received from third parties is handled in accordance with this Privacy Policy and applicable law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Products and Services

We use information to:

Process orders
Process payments
Arrange shipping
Provide tracking information
Deliver products
Manage returns
Process refunds
Handle cancellations
Provide customer support

Managing Your Account

Where applicable, we may use information to:

Create and maintain your account
Save your preferences
Display your order history
Improve account security

Communicating With You

We may use your information to:

Send order confirmations
Send shipping and delivery updates
Respond to customer service requests
Notify you about account or order issues
Provide important service-related information

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

Send promotional emails
Present relevant advertisements
Measure advertising performance
Understand customer interests
Improve marketing campaigns

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in applicable marketing emails.

Improving Our Website and Services

We may use information to:

Understand how customers use our website
Analyze website performance
Improve navigation and usability
Improve product selection
Improve customer experience
Diagnose technical problems
Develop and improve our services

Security and Fraud Prevention

We may process information to:

Detect fraudulent transactions
Prevent unauthorized access
Protect customer accounts
Investigate suspicious activity
Protect our website and services
Enforce our terms and policies

Legal and Regulatory Purposes

We may use information where reasonably necessary to:

Comply with applicable laws
Respond to lawful requests
Establish or defend legal claims
Enforce agreements
Protect our rights, customers, business, and property

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

Keep the website functioning properly
Remember shopping cart contents
Remember user preferences
Enable checkout functionality
Understand website traffic
Analyze customer behavior
Measure advertising effectiveness
Improve website performance
Provide more relevant advertising

Cookies may include session cookies that expire when you close your browser and persistent cookies that remain on your device for a defined period.

You may be able to manage or block cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect the functionality of the website.

6. SHOPIFY

Our online store may be hosted or supported by Shopify.

Shopify may process personal information to provide ecommerce services, checkout functionality, hosting, fraud prevention, analytics, and other services necessary to operate our store.

Your information may therefore be processed through Shopify's systems in accordance with Shopify's own privacy practices.

7. PAYMENT PROCESSING

Payments may be processed through third-party payment providers.

Depending on the payment method you select, the payment provider may collect information such as:

Cardholder name
Billing address
Payment card information
Bank information
Transaction information
Device or security information

Payment providers process such information according to their own privacy policies and security procedures.

FLOOKIER does not require customers to provide full payment card numbers or account passwords through customer service email.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify
Payment processors
Shipping companies
Logistics providers
Warehousing providers
Customer service platforms
Email service providers
Analytics providers
Advertising platforms
Website hosting providers
Fraud prevention providers
IT and security providers
Professional advisers
Government agencies or authorities where legally required

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

We do not authorize third-party service providers to use personal information for purposes unrelated to the services they provide to us, except where independently permitted by law or disclosed through their own applicable terms and privacy notices.

9. ADVERTISING AND ANALYTICS

We may work with analytics and advertising providers to understand how visitors use our website and to measure or improve advertising performance.

These providers may use cookies, pixels, or similar technologies to collect information about:

Pages viewed
Products viewed
Purchases
Shopping cart activity
Device information
Browser information
IP address
Advertising interactions
Referral information

Depending on applicable law, you may have the right to opt out of certain targeted advertising, cross-context behavioral advertising, or similar data uses.

Where required, appropriate privacy or cookie controls may be provided on our website.

10. EMAIL MARKETING

If you choose to receive promotional emails from FLOOKIER, we may send information about:

New products
Promotions
Special offers
Product recommendations
Store updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, or responses to customer service requests.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the information
The purpose for which it was collected
Customer service requirements
Contractual obligations
Fraud prevention needs
Accounting requirements
Tax requirements
Legal or regulatory obligations
The need to establish or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

12. INTERNATIONAL DATA TRANSFERS

FLOOKIER operates internationally, and our customers, service providers, logistics partners, ecommerce providers, and technology providers may be located in different countries or regions.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we take reasonable measures to protect personal information transferred internationally.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is processed
Object to certain processing
Restrict certain processing
Withdraw consent where processing is based on consent
Request a portable copy of certain information
Opt out of certain marketing communications
Opt out of certain targeted advertising or similar activities where applicable

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact:

service@flookier.com

Please include sufficient information for us to understand and verify your request.

We may need to verify your identity before completing certain privacy requests.

14. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your jurisdiction and the circumstances, these rights may include:

The right to know what personal information is collected
The right to access personal information
The right to correct inaccurate information
The right to request deletion
The right to obtain a copy of certain information
The right to opt out of certain targeted advertising
The right to opt out of certain sharing or sale of personal information where legally defined
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

Where required by applicable law, we will provide appropriate methods for exercising these rights.

Requests may be submitted to:

service@flookier.com

15. GLOBAL PRIVACY CONTROL AND OPT-OUT SIGNALS

Some browsers or browser extensions may allow users to send privacy preference signals, including Global Privacy Control signals.

Where applicable law requires recognition of such signals and our website is technically able to receive them, we will process supported signals in accordance with applicable requirements.

16. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

Where applicable, individuals located in the European Economic Area or United Kingdom may have data protection rights relating to their personal information.

Depending on the relevant circumstances, our processing may rely on legal bases such as:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent

Individuals may have rights to access, correct, delete, restrict, object to, or request portability of certain personal information, subject to applicable law.

Where processing relies on consent, consent may generally be withdrawn without affecting processing that occurred before withdrawal.

17. CHILDREN'S PRIVACY

Our website and services are not intended for children who are below the minimum age required to provide valid consent under applicable law.

We do not knowingly seek to collect personal information from children for the purpose of selling products directly to them.

If you believe a child has provided us with personal information without appropriate authorization, please contact:

service@flookier.com

We will review the request and take appropriate action where required.

18. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Customers should take reasonable steps to protect their own accounts, devices, passwords, and payment information.

If you believe your interaction with us is no longer secure, please contact us promptly.

19. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, payment providers, social media platforms, or other services operated by third parties.

We are not responsible for the privacy practices, security practices, or content of third-party services.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

20. DO NOT TRACK

Some web browsers include "Do Not Track" functionality.

Because there is not necessarily a uniform standard for interpreting all Do Not Track signals, our website may not respond to every such browser signal.

Where applicable law requires recognition of a specific privacy preference signal, we will handle supported signals as required.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Our website or services
Technology
Service providers
Legal or regulatory requirements

When we update this Privacy Policy, we may revise the Last Updated date at the top of the page.

We encourage customers to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy, your personal information, privacy rights, or how FLOOKIER handles personal information, please contact us.