Shipping Policy
Shipping Policy
Last Updated: September 23, 2026
Thank you for shopping with FLOOKIER.
FLOOKIER is operated by Shijiazhuang Yuzhou Network Information Technology Co., Ltd. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Please review this policy before placing your order.
1. ORDER PROCESSING
Orders generally require approximately 1–3 business days to be processed before shipment.
Order processing may include:
Payment verification
Order confirmation
Product preparation
Quality checks
Packing
Shipping label preparation
Transfer to the applicable shipping carrier or logistics provider
Business days generally do not include weekends or public holidays.
During promotional events, holidays, periods of high order volume, or circumstances outside our reasonable control, processing may take longer than usual.
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.
2. ESTIMATED DELIVERY TIMES
Delivery times vary depending on the destination, selected shipping service, local carrier network, customs procedures, and other circumstances.
Typical estimated delivery times are:
Local or Regional Delivery
Approximately 3–7 business days after shipment.
International or Cross-Border Delivery
Approximately 7–21 business days after shipment.
These timeframes are estimates only and are not guaranteed delivery dates.
Processing time and shipping time are separate.
For example, an international order may require approximately 1–3 business days for processing, followed by approximately 7–21 business days for transit.
3. SHIPPING DESTINATIONS
FLOOKIER may ship to selected countries and regions depending on:
Product availability
Carrier coverage
Shipping restrictions
Checkout availability
Applicable laws and regulations
Available shipping destinations and shipping methods will generally be displayed during checkout.
If your destination cannot be selected during checkout, shipping may not currently be available to that location.
4. SHIPPING COSTS
Shipping charges, where applicable, are displayed during checkout before payment is completed.
Shipping costs may vary depending on:
Delivery destination
Order value
Package weight
Package dimensions
Selected shipping method
Promotional offers
Any available free-shipping promotions or thresholds will be displayed on the website or during checkout where applicable.
5. ORDER CONFIRMATION
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your confirmation carefully.
Customers are responsible for ensuring that the following information is correct:
Recipient name
Shipping address
Apartment or unit number
City
State or province
Postal or ZIP code
Country or region
Email address
Telephone number
Products ordered
Product quantities
If you notice an error, please contact us as soon as possible.
6. SHIPPING CONFIRMATION AND TRACKING
When your order has been dispatched and tracking information is available, you may receive a shipping confirmation email.
The tracking information may include:
Tracking number
Shipping carrier
Tracking link
Shipping status
Please allow some time after dispatch for tracking information to appear in the carrier's system.
It is normal for some tracking numbers to take several business days to display their first update.
7. TRACKING YOUR ORDER
You may track your shipment using the tracking number provided after dispatch.
Carrier tracking may show information such as:
Shipment accepted
In transit
Customs processing
Arrived at local facility
Out for delivery
Delivered
If you cannot locate your tracking information, please contact:
Email:
service@flookier.com
Phone: 00852-6622785
For faster assistance, please include your order number.
8. TRACKING HAS NOT UPDATED
Tracking information may occasionally remain unchanged for several days while a package is moving between shipping facilities.
Possible reasons include:
Carrier processing delays
International transit
Customs clearance
Transfer between logistics providers
Local delivery network delays
Weekends
Public holidays
Weather conditions
Transportation disruptions
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
If your shipment has not updated for an unusually long period, please contact us at service@flookier.com.
9. INTERNATIONAL SHIPPING
International orders may travel through multiple logistics networks before reaching the final destination.
A shipment may be handled by:
International shipping partners
Customs authorities
Regional logistics providers
Local postal services
Last-mile delivery carriers
As a result, tracking formats and update frequency may vary throughout the delivery process.
10. CUSTOMS, DUTIES, AND TAXES
International shipments may be subject to:
Customs inspections
Import duties
Import taxes
VAT
Brokerage fees
Other government charges
Requirements vary by destination.
Where such charges are not collected during checkout, they may be assessed by the destination country's customs authority, carrier, or another authorized party.
Customers are responsible for any applicable import charges unless otherwise stated during checkout or required by applicable law.
FLOOKIER does not control customs processing times or charges imposed by government authorities.
11. CUSTOMS DELAYS
Some international orders may experience delays during customs clearance.
Customs processing may be affected by:
Local import procedures
Documentation reviews
Package inspections
Product classifications
Seasonal shipping volume
Government requirements
These delays are outside our direct control and are not included in our standard delivery estimates.
We will provide reasonable assistance if additional shipping information is required.
12. SHIPPING ADDRESS CHANGES
If you entered an incorrect shipping address, please contact us immediately.
Email:
service@flookier.com
Phone: 00852-6622785
If the order has not yet been processed or shipped, we will make reasonable efforts to update the address.
Once an order has entered fulfillment or has been dispatched, we may not be able to modify the address.
Customers are responsible for providing complete and accurate shipping information during checkout.
13. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
Orders may generally be eligible for cancellation when:
The cancellation request is received within 48 hours after the order is placed, and
The order has not already been processed, fulfilled, or shipped
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
After delivery, eligible products may be returned in accordance with our Return & Refund Policy.
14. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address.
FLOOKIER may not be responsible for delivery problems caused by incorrect or incomplete information provided during checkout.
Examples include:
Incorrect house number
Missing apartment or unit number
Incorrect postal code
Incorrect city
Incorrect state or province
Incorrect country
Misspelled recipient name
Incomplete delivery details
If an order is returned because of incorrect or incomplete shipping information, additional shipping charges may apply if the customer requests reshipment.
15. UNDELIVERABLE PACKAGES
A package may be considered undeliverable for reasons including:
Incorrect address
Incomplete address
Recipient unavailable
Delivery refused
Package not collected
Access restrictions
Carrier inability to locate the address
If a package is returned to us or a logistics facility as undeliverable, please contact our customer support team.
Depending on the circumstances, reshipping fees may apply.
16. REFUSED SHIPMENTS
Please contact us before refusing delivery whenever possible.
If a package is refused and returned, any refund or reshipment will depend on:
Whether the shipment is successfully returned
The condition of the returned products
Shipping costs incurred
Applicable carrier fees
Applicable consumer protection laws
Original shipping fees and return shipping costs may not be refundable where permitted by law.
17. LOST PACKAGES
If your package appears to be lost in transit, please contact:
Please include:
Your name
Your order number
Your tracking number, if available
We may review the shipping history and contact the applicable logistics provider or carrier.
If the package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
18. PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please first check:
Around your delivery location
Mailbox or parcel box
Porch or entrance
Reception desk
Apartment mailroom
Parcel locker
Building management
Household members
Neighbors where appropriate
Carriers may occasionally mark packages as delivered shortly before the package is physically left at the delivery location.
If the package still cannot be located, please contact the carrier and then contact us at service@flookier.com.
We will review the available information and assist where reasonably possible.
19. DAMAGED PACKAGES
If your shipment arrives damaged, please document the condition of the package before discarding any packaging.
Please take clear photos showing:
Exterior packaging
Shipping label
Damaged areas
Product condition
Product packaging
Then contact:
Please include your order number and relevant photos or videos.
If the product itself is damaged or defective, the issue will be handled according to our Return & Refund Policy.
20. MISSING ITEMS
If your package arrives but an item is missing, please contact us as soon as possible.
Please provide:
Your order number
A description of the missing product
Photos of the products received
Photos of the packaging
Shipping label where available
Some orders may occasionally be shipped in separate packages.
Our team will review your order and shipping information before determining the appropriate resolution.
21. MULTIPLE PACKAGES
Depending on product availability, warehouse location, or logistics requirements, a single order may occasionally be shipped in multiple packages.
In this situation:
Packages may arrive on different dates
Each package may have a different tracking number
One item may arrive before another
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Please review all available tracking information or contact us if you require assistance.
22. DELIVERY DELAYS
Although we work with logistics providers to deliver orders within the estimated timeframe, delays may occur.
Possible causes include:
Severe weather
Natural disasters
Carrier disruptions
Customs inspections
Transportation disruptions
Holiday shipping volumes
Local postal delays
Labor disruptions
Government restrictions
Incorrect delivery information
Circumstances outside our reasonable control
Estimated delivery times are not guaranteed.
We appreciate your patience when delays occur outside our direct control.
23. HOLIDAYS AND PEAK PERIODS
During major holidays, promotional campaigns, or unusually high-volume periods, order processing or shipping may take longer than normal.
This may include periods such as:
Major shopping events
Holiday seasons
Public holidays
Carrier peak seasons
We recommend placing time-sensitive orders as early as possible.
24. DELIVERY RESPONSIBILITY
Once a shipment is transferred to the applicable carrier or logistics provider, transit and delivery are handled through their network.
However, FLOOKIER will make reasonable efforts to assist customers with legitimate shipping concerns, including:
Lost shipments
Damaged shipments
Incorrect deliveries
Tracking problems
Significant shipping delays
Please contact us with your order number so that we can review the available shipping information.
25. RETURNS
Eligible products may generally be returned within 30 days after delivery, subject to the conditions of our Return & Refund Policy.
Before returning any product, please contact:
Do not send products back without first receiving return instructions.
26. RETURN ADDRESS
Our return address is:
Shijiazhuang Yuzhou Network Information Technology Co., Ltd.
No. 1 Hua'an West Road, Ruitian Times Plaza,
Zhengding Town, Zhengding County,
Shijiazhuang, Hebei Province, China
Please contact customer support before sending any return.
27. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in:
Shipping methods
Logistics providers
Delivery areas
Business practices
Legal requirements
Operational procedures
When changes are made, we may revise the Last Updated date at the top of this page.
28. CONTACT US
If you have questions regarding an order, shipping, tracking, delivery, returns, refunds, cancellations, or other after-sales matters, please contact us.
Company Information
FLOOKIER
Shijiazhuang Yuzhou Network Information Technology Co., Ltd.
No. 1 Hua'an West Road, Ruitian Times Plaza,
Zhengding Town, Zhengding County,
Shijiazhuang, Hebei Province, China
No. 1 Hua'an West Road, Ruitian Times Plaza,
Zhengding Town, Zhengding County,
Shijiazhuang, Hebei Province, China
Customer Support Email:
service@flookier.com
Phone:
00852-6622785
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)
Response Time:
We aim to respond within 24–48 business hours.
For faster assistance regarding an existing order, please include your order number whenever possible.
Thank you for choosing FLOOKIER.
We appreciate your trust and look forward to providing practical products and responsive customer service.